座席人员是在制造假设问题还是真正倾听了用户的问题。当你接听了数百次相似的呼叫后，很容易将用户所叙述的问题与以前的类似问题混同，这种设想会妨碍座席人员与用户的关系并难以发现真正需要，这种（）表现是用户满意度的主要因素。 ["设想","友善","关心","控制"]
Before counterflooding to correct a list，you must be sure the list is due to（）. ["negative GM","flooding","off-center weight","reserve buoyancy"]
证据涉及下列（）事由的，提供人应当作出明确标注，并向法庭说明。 ["A.涉及国家秘密","B.涉及商业秘密","C.涉及公共利益","D.涉及个人隐私"]
In an auxiliary diesel engine, the reason for knurling the piston skirt is to（） ["improve skirt lubrication","allow for expansion","transmit forces evenly","improve the piston seal"]
诚实是一个（）的因素。座席人员的诚实水平应该在整个通话过程中传达给用户，虚伪或假装友善像一个警告的标志，使用户远离。 ["至关重要","无关紧要","可有可无","不重要"]
当与用户发生现金、文件、票据、物品等交接时，如何进行唱收唱付？
